Reference

How dewi355 Operates Within Your Rights

This page sets out how we handle your account, your data, and your access to our platform — including payments through DANA, OVO, and GoPay — where local law and eligible regions permit.

Account TermsData & PrivacyDANA, OVO, GoPay PaymentsEligible RegionsContact & Requests
dewi355 How dewi355 Operates Within Your Rights
ACCOUNT SECURITY

How We Protect Your Data and Account

Data Handling

We collect only the information needed to operate your account — registration details, transaction records, and session logs. We do not sell or share your data with third-party marketers.

Cookie Use

We use cookies to keep your session active across mobile and desktop. You can manage cookie preferences in your browser settings. Functional cookies are required for account login to work correctly.

Retention Period

Account records are kept for a defined period after your last active session, consistent with applicable obligations. You can request a summary of what we hold by contacting support.

Access & Corrections

You have the right to ask what personal data we hold, request corrections to inaccurate records, or ask for deletion where no legal obligation requires us to retain them. Contact support to start that request.

CONTACT PATHS

Reach Us About Legal Matters

Live Chat Our support team is available around the clock via live chat. For legal queries — account data, policy questions, or access concerns — open a chat and select the account help category.
Email Support Send detailed legal or data requests to our support email. We aim to respond within one business day. Include your registered account ID and the specific record or policy you are asking about.
Wallet Verification Help If a withdrawal hold is linked to a wallet verification step — DANA, OVO, or GoPay — our Indonesia support team can walk you through the identity confirmation process directly.

Your Legal and Policy Questions Answered

Below are the questions we hear most often about how our legal terms apply to accounts, payments, and data. If your question is not covered here, our support team can help directly via live chat or email.

Access depends on whether online gaming is permitted under local law where you are. We make the platform available only in eligible regions; check your local regulations before opening an account.

Contact our support team via live chat or email with your registered account ID. We will confirm your identity and provide a summary of the records we hold within a reasonable timeframe.

Yes. If we have no ongoing legal obligation to retain your records, we can process a deletion request. Some transaction logs may need to be kept for a defined period — support will explain what applies to your account.

Wallet verification confirms the account receiving funds belongs to the same person who registered. This step protects against unauthorized withdrawals and keeps your account secure throughout the process.

We notify registered accounts before any material change takes effect. You can review the current version of our terms on this page at any time. Continued use after a change takes effect constitutes acceptance.

Open a live chat or send an email to our support team with your transaction reference. For payment disputes involving DANA, OVO, or GoPay, include your wallet transaction ID so we can trace it quickly.