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How dewi355 Handles Your Personal Information

This privacy policy explains exactly what data we collect when you open an account, make a deposit via DANA, OVO, or GoPay, or contact our support team — and what we do with it.

Account data protectionWallet privacy: DANA, OVO, GoPayCookie & device controlsYour right to access or delete dataIndonesia-eligible users only
dewi355 How dewi355 Handles Your Personal Information
PRIVACY CONTACT PATHS

How to Reach Us About Your Data

Live Chat Open the live chat window from your account page any time. Our team handles data queries, including requests to view or remove account information, directly through this channel.
Email Support Send your data request or privacy concern to our support email. Include your registered phone number so we can match it to your account record and respond accurately.
Account Help Page The account help section lets you update contact details, review linked e-wallets like OVO or GoPay, and submit a formal data access request without needing to contact support directly.
DATA HANDLING PRACTICES

How We Protect and Manage Your Information

Encrypted Storage

Account credentials and linked e-wallet details — including your DANA or OVO identifiers — are stored using encryption. Access to this data within our systems is restricted to authorised processes only.

Cookie Controls

We use session cookies to keep you logged in across your phone browser and to remember your lobby position. You can clear or block cookies through your device browser settings at any time.

Retention and Deletion

We keep your data while your account is active. After closure, records are retained for the period set in our internal policy, then deleted. You can request early deletion by contacting our support team.

Third-Party Access

We share data only where it is necessary to complete a transaction — for example, confirming a GoPay transfer with the relevant payment processor. We do not share data for advertising or profiling purposes.

Common Questions About Your Privacy on dewi355

Below are the questions our support team hears most often about how we handle account data, cookies, and your rights under this policy. If your question is not listed here, live chat is the fastest way to get a direct answer.

We collect your name, contact number, and the e-wallet details you register with — such as your DANA, OVO, or GoPay number. We also log device and session data to keep your account secure.

We do not sell or share your data for marketing. We pass only the minimum required information to payment processors like DANA or GoPay to complete a transaction you have initiated.

Contact support via live chat or email with your registered phone number. We will retrieve a summary of the data linked to your account and send it back through the same channel.

Yes. Submit a deletion request through live chat or the account help page. We will action the request once your account is closed and any pending withdrawal to OVO or GoPay is completed.

Cookies keep your session active and remember your lobby state so you do not lose your place when you switch between tabs. You can clear or disable them through your device browser settings.

We retain records for a defined period set in our internal retention policy following account closure, then delete them. You can ask support for the specific retention period that applies to your account.